Dhaka 1000's Privacy Policy – Your Data, Our Responsibility

1Introduction

Dhaka 1000 is Bangladesh's trusted online betting and gaming platform. We place the highest importance on our members' privacy. This Privacy Policy explains in detail what information we collect from you, why we collect it, how we use it, and how we keep it secure.

By creating an account or using Dhaka 1000, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.

We believe your personal data belongs to you. This Privacy Policy is designed to ensure you retain full control over your information at all times.

2What Information We Collect

Dhaka 1000 collects two types of information from you — what you voluntarily provide, and what is automatically gathered while you use the platform.

Voluntarily provided information

• Full name, date of birth, and gender.
• Mobile number and email address.
• Address and district.
• National ID number or passport number (collected during KYC verification).
• Payment method details (bKash/Nagad/Rocket number, bank account).

Automatically collected information

• IP address and device information.
• Browser type and operating system.
• Browsing behavior and page visit history on the platform.
• Login time, location, and device ID.
• Betting history and financial transaction records.

3How Your Data Is Used

Dhaka 1000 uses collected data only for specific, legitimate purposes. We never use your information for anything unnecessary.

• To register your account and verify your identity.
• To process deposit and withdrawal transactions.
• To send bonus, promotion, and voucher offers.
• To provide customer support services.
• To prevent fraud, money laundering, and account misuse.
• To improve platform performance and fix bugs.
• To fulfill legal obligations.
• To promote responsible gaming and support players experiencing difficulties.

4Who Your Data Is Shared With

Dhaka 1000 does not share your personal data with third parties, except in the limited and necessary circumstances outlined below:

Payment processors

Only the necessary payment details are shared with bKash, Nagad, Rocket, and banking partners to process transactions. These partners are bound by strict data protection terms.

Legal authorities

Under Bangladeshi law, information may be disclosed in response to a court order or a lawful request from a government authority. In such cases, only the minimum necessary data will be provided.

Technology Service Providers

Server hosting, cybersecurity, and analytics providers may access limited data as needed. All such providers are bound by strict confidentiality agreements.

• No data is shared with any advertising networks or data brokers.
• No data is exchanged with other betting companies.
• No information is shared with social media platforms.

5Cookies Policy

Dhaka 1000 uses cookies to ensure the platform runs smoothly and to enhance your experience. Cookies are small text files stored in your browser.

Cookies we use

• Essential cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Helps remember your preferred language, theme, and settings.
• Analytics cookies: To understand which pages are visited most. This information is completely anonymous.
• Security Cookies: Used to detect fraudulent activity and unusual login attempts.

6Data Security Measures

Dhaka 1000 uses industry-standard security technology to protect your personal data. Our security framework operates across the following layers:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Stored data is held in encrypted databases.
• Two-factor authentication (2FA): OTP verification available at login for added security.
• Firewall & DDoS protection: Robust server-level security measures in place.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Access Control: Only authorized personnel are permitted to access specific data.

7Your Data Rights

As a Dhaka 1000 member, you have the following rights over your personal data. We respect these rights and make them easy to exercise.

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data after account closure (except where retention is required by law).
• Right to restrict processing: You can request that we stop processing your data for specific purposes.
• Data Portability: You can request a copy of your data in a specified format.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.

To exercise any of these rights, email us at support@dhaka1000.com or reach out via live chat. We typically respond within 7 business days.

8Data Retention Period

Dhaka 1000 retains your data only for as long as necessary. Your information is kept while your account remains active. After account closure, certain data may be retained for the following reasons:

• Financial transaction records are retained for up to 5 years as required by law.
• Information required for fraud prevention is retained for a specified period.
• Relevant data is retained until any legal dispute has been fully resolved.
• All other data is deleted within 30 days of account closure.

9Protection of Minors

Dhaka 1000 is strictly for users aged 18 and above. We never knowingly collect or process personal data from minors.

• Age verification is carried out at the time of registration.
• Any account identified as belonging to a minor will be closed immediately.
• All collected data will be permanently deleted.

10Changes to the Privacy Policy

Dhaka 1000 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or SMS.

• The date of each update will be noted at the top of this page.
• Logging into the platform after any policy update will be considered acceptance of the revised terms.
• If you do not agree to the updated policy, you may contact support to close your account.

11Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Team:

• Email: support@dhaka1000.com
• Live Chat: Log in to the platform and click the chat button.
• Response time: Typically within 24–48 hours.